Jerry Cuomo, CTO of IBM Automation, outlined key risks for businesses considering ChatGPT use in a recent blog post. He argues lack of control over data entered into ChatGPT poses major challenges.

Data Privacy and Security Concerns

Once data is input into ChatGPT, users lose control over how it's utilized, per Cuomo. This could lead to unintentional leaks of sensitive customer, partner or internal data.

Legal and intellectual property violations may occur if leaked data enters the public domain or violates agreements. Careful oversight is required.

ChatGPT Provider Responds

OpenAI disputed claims that user data could be shared when others ask relevant questions. Conversations are not public by default. Privacy controls exist, but some critics say opt-out data sharing should be explicit.

Caution Warranted for Enterprises

ChatGPT delivers convenience, but enterprises require rigorous data governance. Responsible AI practices are still evolving. Blindly trusting new tools without scrutiny carries inherent risks.

But avoiding ChatGPT altogether sacrifices potential benefits. A balanced approach assessing pros and cons for specific use cases is prudent.

Emerging Technology Requires Vigilance

As AI capabilities advance rapidly, maintaining high ethical standards is challenging. However, establishing trust in AI remains critical, especially for business uses.

Continued transparency and responsible innovation from tech providers combined with prudent adoption by enterprises will best maximize benefits while minimizing risks of tools like ChatGPT.

What Policies Could Help Businesses Use ChatGPT Securely?

Restricting inputs to non-sensitive data, implementing stringent access controls, training employees on responsible use, and comprehensive monitoring for misuse are key starting points.

How Can We Ensure AI Like ChatGPT Develops Safely?

Industry self-regulation, consumer pressure, government oversight focused on real harms, independent audits, ethics review boards, and internal corporate responsibility focused on safety are all critical and complementary.

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